AI Reviews

AI Reviews helps you collect more customer feedback and respond to reviews automatically. This feature boosts your online reputation, improves customer trust, and supports your search engine rankings by keeping your business visible and well-reviewed.

What is AI Reviews?

AI Reviews is a tool that gathers customer reviews through automated outreach and responds to them on your behalf. You can upload your contact list to send review requests via text or email, share a QR code for in-person customers, and monitor all reviews from one dashboard.

When a new review is posted, your AI assistant automatically replies with a professional, personalized response — thanking the customer, addressing any concerns, and reflecting your brand’s tone.

This feature integrates with platforms like Google Business Profile to keep your online presence active and engaging.

How It Benefits Your Business

• Increases Review Volume: Proactively asks customers for feedback, resulting in more reviews.

• Saves Time: Automates both the request and response process.

• Improves SEO: Frequent, positive reviews help your business rank higher in search results.

• Builds Trust: Shows customers you value their feedback and respond promptly.

• Manages Reputation: Addresses negative reviews quickly and professionally.

How to Use It

1. Access the Feature: Log into your Kick AI dashboard and go to the “Reviews” section.

2. Upload Contact List: Import customer contact details from your CRM or upload a file.

3. Send Review Requests: Choose SMS, email, or both. Include a link or QR code to your review page.

4. Enable Auto-Responses: Train your AI on your brand voice and preferred tone for review replies.

5. Monitor and Adjust: Track incoming reviews and make adjustments to your outreach or response style as needed.
   
   

Tips for Best Results

• Time your review requests shortly after service when customer satisfaction is highest.

• Personalize requests with the customer’s name and service details.

• Regularly review AI-generated responses to ensure they match your tone and values.

• Use positive reviews in your marketing materials to build social proof.

• Address negative feedback constructively to show professionalism and care.
  

If you need assistance setting up or optimizing AI Reviews, check your Kick AI help resources or contact support. With this feature active, you can grow your reputation and customer trust while spending less time on manual follow-ups.