AI Voice Receptionist

The AI Voice Receptionist answers your business phone calls, handles customer questions, and books appointments — all without you needing to pick up the phone. It works 24/7, ensuring you never miss a call, lead, or booking opportunity.

What is the AI Voice Receptionist?

The AI Voice Receptionist is a virtual phone assistant trained on your business information, services, and policies. It can greet callers, understand their questions, provide accurate answers, and complete tasks such as booking appointments or transferring calls to a live team member.

It works for both incoming and missed calls, and can follow customized scripts to fit your business tone and needs.

This feature integrates with Kick AI’s CRM, appointment scheduling, and workflow automation, so every call interaction is recorded and actionable.

How It Benefits Your Business

• Never Miss a Call: Captures every inquiry, even after hours or during peak busy times.

• Increases Bookings: Schedules services directly during the call, reducing drop-off from missed follow-ups.

• Improves Customer Experience: Provides quick, friendly, and accurate responses without putting callers on hold.

• Saves Time: Reduces the number of routine calls your team needs to handle, freeing them for higher-value work.

• Scales Easily: Handles multiple calls at once without extra staff.

How to Use It

As part of your onboarding, Kick AI will build your AI Agent to fit your business and your needs. Once built, you will get reports on calls and transcripts. Use the "thumbs up" or "thumbs down" icons to train your AI Voice agent and give it specific instructions.

Tips for Best Results

• Keep your AI’s knowledge base current with seasonal services, promotions, and policy changes.

• Use call transcripts to identify frequent questions and improve the AI’s answers over time.

• Set clear rules for when calls should be transferred to a live person.

• Pair with Workflow Automation to trigger follow-up texts or emails after calls.
  

If you need help customizing or training the AI Voice Receptionist, use your Kick AI support resources or reach out to the support team. Once active, this feature ensures your business is always ready to answer — day or night.