Live Call Transfers

Kick AI’s Live Call Transfers let your AI Voice Receptionist handle the start of a call, then seamlessly pass it to you or your team when a personal touch is needed. It’s the perfect balance of automation and human connection — ensuring no valuable lead slips away, even during your busiest seasons.

Whether you’re managing boat rentals, sunset cruises, or other Lake Michigan tourism services, Live Call Transfers help you capture high-value leads, provide fast responses, and deliver excellent customer service without missing a beat.

What is Live Call Transfers?

Live Call Transfers work inside the AI Voice system to route a caller from the AI to a live team member without losing the connection. The AI greets the caller, answers basic questions, and, based on your custom rules, transfers them when human input is needed — such as complex questions, urgent matters, or ready-to-book opportunities.

Every interaction is logged in your Kick AI CRM so your team has the caller’s details and conversation history at the moment of transfer.

How It Benefits Your Business

• Smart Escalation: AI detects when a call requires human input and transfers instantly.

• AI-to-Human Handover: Routine inquiries stay automated, while high-value calls go directly to a team member.

• Custom Triggers: Define transfer conditions (e.g., keywords like “book now,” specific service inquiries, or after key details are collected).

• CRM Integration: Caller information is automatically stored for immediate context and follow-up.

• Improved Customer Experience: Customers get quick answers and fast access to a live rep when needed — no long holds.

• Tailored for Tourism Pros: Works perfectly for operators who want to maximize every booking opportunity without overloading staff.

Example in Action

A caller asks about your sunset cruise availability. Your AI Voice Receptionist engages them, collects their preferred date and group size, and recognizes they’re ready to book. The AI then transfers them to you for final confirmation — all while their information is already logged in the CRM.

How to Use It

1. Access Settings: Log into your Kick AI dashboard and open the AI Voice Receptionist settings.
   

2. Enable Live Call Transfers: Turn on the feature and connect your business phone lines.
   

3. Set Transfer Rules: Choose triggers like keywords, service types, or caller urgency.
   

4. Assign Recipients: Add the phone numbers or extensions of team members who can take live calls.
   

5. Test the Process: Simulate calls to confirm that triggers work and the transfer is smooth.
   
   

Tips for Best Results

• Keep transfer rules specific to avoid unnecessary interruptions.

• Assign backups so calls don’t get dropped if the main contact is unavailable.

• Train staff to greet transferred calls with the context already provided by the AI.

• Pair with Missed Call Text Back to keep the conversation going when no transfer is possible.
  

With Live Call Transfers, you get the speed and efficiency of AI with the warmth and flexibility of human service — ensuring more calls turn into confirmed bookings.