Missed Call Text Back

Missed Call Text Back automatically sends a text message to anyone who calls your business but doesn’t get through. This feature ensures you never lose a potential lead just because you couldn’t answer the phone.

What is Missed Call Text Back?

Missed Call Text Back detects when an incoming call is not answered and immediately sends a customizable text message to the caller. The text can thank them for calling, provide key information, and invite them to reply, book, or ask further questions.

This feature works in real time and can be connected to your AI Voice Receptionist, CRM, and Workflow Automation to continue the conversation or log the lead.

How It Benefits Your Business

Saves Leads: Re-engages missed callers before they move on to a competitor.
Improves Response Time: Sends an instant acknowledgment without waiting for a manual callback.
Boosts Bookings: Provides a quick path to schedule an appointment or request more info.
Enhances Customer Experience: Shows professionalism and attentiveness, even when you can’t answer.
Increases Conversion: Keeps potential customers engaged while their interest is still high.

How to Use It

1. Access the Feature: Log into your Kick AI dashboard and go to the “Missed Call Text Back” section.

2. Enable the Setting: Turn on the feature for your business phone number(s).

3. Create Your Message: Write a friendly, concise message. Include your business name, a thank-you, and a next step (e.g., link to book online, ask for details).

4. Add Personalization: Use merge fields to include the caller’s name if available.

5. Test and Activate: Call your business number from another phone without answering to confirm the text is sent correctly.
   

Tips for Best Results

• Keep messages short and actionable — include a booking link or reply prompt.

• Use friendly language that reflects your brand personality.

• Pair with the AI Voice Receptionist to ensure calls are either answered or followed up instantly.

• Monitor response rates in your dashboard and adjust your message for better engagement.

If you need assistance setting up Missed Call Text Back or customizing your message, check your Kick AI help resources or contact support. Once active, this feature helps you turn missed calls into conversations — and conversations into customers.