AI SMS Chat and Text

AI SMS Chat and Text lets your customers communicate with your business through text messaging — and get instant, accurate responses from your AI assistant. It works just like having a team member texting back, but without the delay or manual effort.

What is AI SMS Chat and Text?

AI SMS Chat and Text allows your customers to send questions, requests, or booking inquiries via text message to your business phone number. Your AI assistant replies in real time, using the information you’ve provided about your services, pricing, policies, and availability.
The feature works for both inbound and outbound messages and integrates with your CRM so all conversations are logged and actionable. You can also initiate texts to follow up on leads, confirm bookings, or send reminders — all through the same system.

How It Benefits Your Business

• Meets Customers Where They Are: Many customers prefer texting over calling or emailing.

• Increases Response Speed: Sends instant replies, even after hours or during busy times.

• Boosts Bookings and Sales: Lets customers confirm services or make purchases directly in the conversation.

• Improves Organization: Stores all message history in the CRM for future reference and follow-up.

• Supports Multiple Languages: Helps you serve customers in their preferred language for better engagement.

How to Use It

1. Access the Feature: Log into your Kick AI dashboard and go to the “SMS” or “Text Messaging” section.

2. Set Up Your Number: Ensure your business phone number is enabled for SMS or choose a dedicated text line.

3. Train the AI: Add and update your business information so the AI can respond accurately.

4. Send and Receive Messages: Use the dashboard to reply manually when needed or let the AI handle the conversation.

5. Integrate with Workflows: Automate follow-ups, reminders, or promotions triggered by text interactions.
   

Tips for Best Results

• Keep your knowledge base current so replies are accurate.

• Use short, conversational messages for better engagement.

• Add booking links or call-to-action prompts in your responses.

• Monitor conversations regularly to fine-tune the AI’s tone and accuracy.

• Combine with Missed Call Text Back so missed calls automatically start a text conversation.
  

If you have questions about setting up or optimizing AI SMS Chat and Text, check your Kick AI help resources or contact support. This feature helps you respond faster, connect with customers in their preferred way, and keep the conversation going — automatically.