AI Webchat Widget

The AI Webchat Widget is a tool that lets visitors on your website get instant answers, book services, and leave their information — all without you needing to be online. It acts as a 24/7 digital assistant that engages customers directly through a chat window on your site.

What is the AI Webchat Widget?

The AI Webchat Widget is an interactive chat feature that lives on your website and responds to visitor questions in real time. It’s trained on your business information — including services, policies, pricing, and FAQs — so it can give accurate, friendly responses any time of day.

It can:

• Answer questions instantly

• Book appointments or services directly in the chat

• Collect lead details such as name, email, and phone number

• Communicate in multiple languages, based on the visitor’s preference
  

This feature integrates with other parts of Kick AI, such as your CRM, appointment scheduling, and workflow automation, so every interaction is tracked and actionable.

How It Benefits Your Business

• Captures More Leads: Engages visitors before they leave your site, collecting their contact details for follow-up.

• Increases Bookings: Lets customers schedule services immediately, even outside business hours.

• Improves Customer Experience: Provides instant answers instead of making visitors wait for an email or call back.

• Works 24/7: Keeps your site active and responsive at all times without extra staffing.

• Supports Multiple Languages: Makes your site more accessible and welcoming to a wider audience.

How to Use It

1. Access the Feature: Log into your Kick AI dashboard and go to the “AI Webchat” or “Website Chat” section.

2. Install on Your Site: Copy the widget code provided and paste it into your website’s header or footer, or use the provided integration option for supported platforms.

3. Train the AI: Upload your business knowledge base (services, pricing, policies, FAQs) and verify the details are correct.

4. Customize Appearance: Choose colors, greeting text, and position (bottom right or left of the screen) to match your brand.

5. Test and Launch: Try asking common customer questions to confirm the AI responds accurately. Make any needed adjustments before going live.
   

Tips for Best Results

• Keep your knowledge base updated so answers stay accurate.

• Add common seasonal or promotional information to encourage timely bookings.

• Use the chat transcript data in your CRM to identify frequent questions or sales opportunities.

• Combine with Workflow Automation to automatically follow up with captured leads.
  

If you have questions or need assistance setting up the widget, check your Kick AI help resources or contact support. Once configured, this tool can help turn your website into a round-the-clock lead generator.